At The Tourist Bag, each piece is carefully prepared with attention to detail.

Processing Times

• Ready-to-ship items are typically processed within 3–7 business days.
• Custom and made-to-order pieces require additional production time. Estimated timelines will be provided during your consultation.

Shipping

• Orders are shipped within the United States.
• Once your order has been dispatched, you will receive tracking information via email.
• Delivery times may vary depending on your location and carrier delays.

Custom Orders

• Custom and personalized items are handcrafted specifically for each client. Production timelines will be discussed and approved prior to the start of your order.

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Returns & Exchanges

We want every client to love their purchase.

Custom & Made-to-Order Items
Due to the personalized nature of custom and made-to-order pieces, all custom sales are final and cannot be returned, exchanged, or canceled once production has begun.

Ready-to-Ship Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will gladly review the issue and work toward an appropriate resolution.

Incorrect Orders
If you believe you received the wrong item, please contact us within 7 days of delivery and include your order number and photos of the item received.

Contact Us
For any questions regarding your order, please contact us through our inquiry form. We strive to respond within 1–2 business days.